Delivery Policies

At Récifarium , we do everything we can to ensure that your corals arrive healthy and in the best possible conditions. Orders will be shipped on mondays

1. Billing and delivery addresses

  • The billing address and shipping address must match .
  • Orders will only be shipped to the address provided at checkout.
  • No refunds will be given for inaccurate or invalid addresses.

2. Carrier and delivery times

  • All our deliveries are made via FedEx First Overnight , guaranteeing receipt in less than 48 hours after dispatch .
  • You will receive a tracking number as soon as your order is shipped.
  • It is your responsibility to be present at the time of delivery to collect your package promptly. A prolonged delay could harm the health of the corals, and Récifarium cannot be held responsible in this case.

3. Order preparation

  • Each order is carefully prepared to ensure the health and safety of the corals during transport.
  • We use specialized packaging materials to maintain a stable temperature and optimal protection.

4. Delivery costs and free delivery

  • Quebec : $40 (free next day delivery for all orders of $350 or more ).
  • Ontario : $40 (free next day delivery on orders of $350 or more ).
  • Alberta, Yukon, Nunavut, Prince Edward Island : $60 (free next day delivery on orders of $350 or more ).
  • Nova Scotia, Northwest Territories, Newfoundland and Labrador, New Brunswick, Manitoba, British Columbia, Saskatchewan : $50 (free next day delivery on orders of $350 or more ).
  • United States : We do not ship.

5. Non-refundable fees

  • No refund of delivery charges will be given, even in the event of DOA ( Dead on Arrival ).

6. Return and Refund Policy

Due to the living and delicate nature of corals, no returns or exchanges are accepted.

However, if you encounter a problem upon receiving your order (damaged corals, dead on arrival, order error, etc.), you must:

  1. Contact us within 2 hours of receiving the package.
  2. Provide clear photos of the affected coral(s) in their original, unopened shipping bag .

Each situation will be assessed on a case-by-case basis . Depending on the assessment, Récifarium reserves the right to offer:

  • A credit on the next order
  • Or any other suitable solution.

 

Shipping Policy – Récifarium

At Récifarium , we do everything possible to ensure your corals arrive healthy and in the best possible condition.

1. Billing and Shipping Addresses

  • The billing address and the shipping address must match .
  • Orders will only be shipped to the address provided at checkout.
  • No refunds will be issued if the address is inaccurate or invalid.

2. Carrier and Delivery Times

  • All shipments are made via FedEx First Overnight , ensuring delivery within 48 hours or less after shipping .
  • A tracking number will be provided once your order is shipped.
  • It is your responsibility to be present at the time of delivery to receive your package promptly. Delays in pickup can harm coral health, and Recifarium cannot be held responsible in such cases.

3. Order Preparation

  • Each order is carefully prepared to ensure the health and safety of the corals during transport.
  • We use specialized packaging materials to maintain stable temperature and maximum protection.

4. Shipping Rates and Free Delivery

  • Quebec : $40 (free next-day shipping on orders of $350 or more ).
  • Ontario : $40 (free next-day shipping on orders of $350 or more ).
  • Alberta, Yukon, Nunavut, Prince Edward Island : $60 (free next-day shipping on orders of $350 or more ).
  • Nova Scotia, Northwest Territories, Newfoundland and Labrador, New Brunswick, Manitoba, British Columbia, Saskatchewan : $50 (free next-day shipping on orders of $350 or more ).
  • United States : We do not ship to the US

5. Non-Refundable Shipping Fees

  • Shipping fees are non-refundable , even in the event of DOA ( Dead on Arrival ).

6. Return and Refund Policy

Due to the live and delicate nature of corals, we do not accept returns or exchanges .

However, if you encounter an issue upon receiving your order (damaged corals, DOA, wrong item, etc.), you must:

  1. Contact us within 2 hours of receiving the package.
  2. Provide clear photos of the affected coral(s) in their original, unopened shipping bag .

Each case will be evaluated individually . Based on the assessment, Récifarium reserves the right to offer:

  • A credit toward your next order.
  • Or another appropriate solution.