General Conditions of Use

General Conditions of Use

Our policy for protecting your personal data helps establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.

Thanks to this policy, we will be able to take your requirements into account and meet your expectations.

In order to respect your trust, Récifarium , we guarantee as a matter of utmost importance the respect of your personal data, as well as the confidentiality of our customers (hereinafter “Your data”).

For complete transparency towards you, in order to guarantee you secure use of our website https://recifarium.com/ in all its available versions and related applications (hereinafter the "Récifarium Site"), we make available the way in which we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security as well as the confidentiality and non-alteration of your privacy and your data, this across all our platforms.

Our policy and we guarantee that all necessary precautions are taken to protect all of your data and against disclosure, loss or alteration of these. This is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You will of course be able to access your data at any time and modify it, since it will be available in your personal spaces on the Récifarium website.

To this end, we strive to take all necessary steps to comply with applicable data protection law.

Thus, hereinafter Récifarium undertakes by this policy for the protection of your personal data to respect the essential principles of the general European regulation and French law regarding the protection of personal data, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also made available, as well as the retention period of the data collected (paragraph 5) and the security measures (paragraph 9).

WHO ARE YOU ?

When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as a Récifarium customer, if you have placed an order on the site https://recifarium.com/ , a Récifarium customer if you have created a customer account but have not ordered any products or services, or you have browsed as a visitor on the site https://recifarium.com/ without having created a customer account or placed an order.

WHO ARE WE ?

Récifarium is a sole proprietorship , registered under number NEQ: 2278640059 , represented by Steeve Thériault , as owner, and whose head office is located at:

Base-de-Roc Blvd.
Joliette (Quebec)
J6E 7T8
Canada

Récifarium publishes the Site https://recifarium.com/ and implements, as such, various processing of your Data as data controller.

FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?

3.1. When do we collect your personal data?

Your personal data may be collected if you visit the site https://recifarium.com/ using cookies, if you create a customer account on the site, if you order one of our products or services or agree to be a member of our newsletters (SMS, e-mails).

We use your personal data to streamline your browsing experience on https://recifarium.com/ and to provide you with a more personalized experience. This allows us to better process your orders, prevent fraud, issue necessary refunds, and manage your customer reviews.

3.2. Your browsing on the Site https://recifarium.com/

In order to allow you to navigate the site, we process your data with the legal basis, for this, your consent.

3.3. Processing your orders

In order to be able to process and handle your orders, we use your data.

The use we make of it serves to manage mediation, customer relations (and those through social networks), our after-sales service and distance selling, our actions relating to the management of marketing and commercial prospecting for the site https://recifarium.com/ , as well as for the management, deliveries and transport of orders.

The execution of the contract between the two parties (you and us) is the legal basis for processing this data.

Your consent or our legitimate interest are, as the case may be, the legal basis for processing for marketing and commercial prospecting actions.

3.4. Payment and third-party services

For processing payments and orders, we use external service providers such as:

  • Shopify Payments
  • PayPal

3.5. Logistics and communication services

Your data may be transmitted to specialized service providers for delivery and customer management, in particular:

  • Messenger
  • FedEx
  • Purolator
  • UPS

These third parties process your data only in the context of the services they provide to Récifarium .

WHERE DOES YOUR DATA GO?

Your data is transmitted to several internal Récifarium services.

They are not sent to other third parties, except in the situations specified above, for the management of orders, deliveries, payments, and communications.

DATA RETENTION

The data collected by Récifarium is kept only for the time necessary to set up and carry out the operations mentioned in this policy.

  • Prospect data: kept for up to 3 years after the last contact.
  • Order data: archived for 5 years after the end of the commercial relationship.
  • Bank details: archived for the duration of the payment methods’ validity.

EXERCISING YOUR RIGHTS

6.1. Right of access, modification and rectification

You have the right to request access, modification and rectification of your Personal Data.

6.2. Right to restriction of processing

You can request the limitation of the processing of your data in certain cases, in particular in the event of a dispute over their accuracy or illicit use.

 

6.3. You have the right to request the deletion of your Data.

If you request the deletion of your personal data, Récifarium will still have the option of retaining them in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.

6.4. You are entitled to request the exercise of your right to object to processing used for commercial prospecting purposes.

In the event of prospecting by e-mail, you have the right to request the modification or unsubscription of newsletters by clicking on the hyperlink “unsubscribe” available in all newsletters, or by navigating directly to the contact page of the site https://recifarium.com/ .

In the case of prospecting by SMS, it is possible to unsubscribe by sending the message “STOP SMS” to 36007, or by browsing the contact page of the site https://recifarium.com/ .

6.5. You have the right to transfer post-mortem prerogatives concerning the retention, deletion and communication of your personal data.

In the absence of this type of prerogative, your successors and heirs have the possibility of communicating with Récifarium to be able to have access to the uses of this data and to allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.

You can also request that your data not be communicated to a third party in the event of death.

6.6. You are entitled to claim your right to portability.

6.7. You have the right to withdraw your consent to the processing based on this legal basis.

Important note: If you decide to withdraw your consent, this will not affect the legality of uses made before your withdrawal of consent.

6.8. You have the right, at any time, to file a complaint with the competent personal information protection authority (in Quebec, the Commission d'accès à l'information – CAI: https://www.cai.gouv.qc.ca ).

To exercise your rights, please send your request (along with your surname, first name, contact details, a copy of an identity document and postal address) to the Récifarium data protection delegation by email to contact@recifarium.com or by post to:

Recifarium
Base-de-Roc Blvd.
Joliette (Quebec)
J6E 7T8
Canada

We are committed to responding to you within a reasonable timeframe, in accordance with legal requirements.

COOKIES

7.1. What is a cookie?

When you browse a website like the Récifarium website ( https://recifarium.com/ ), it can then, depending on your choice, insert a text file onto your receiver (computer, phone or tablet), via your browser.

This text file is called a COOKIE. This cookie then allows the website like Récifarium , during the prescribed period of validity or registration of the cookie, to identify your receiver used when you make another visit.

Only the issuer of a cookie can read or modify the information contained in that cookie.

7.2. What are cookies used for on https://recifarium.com/ ?

Different types of cookies can be categorized. Some are issued directly by Récifarium and its service providers, but some sometimes come from third-party companies.

7.2.1. Cookies issued by Récifarium and its service providers

There are several categories of cookies that may be found on your transmitter when you browse our website:

7.2.1.1. “Essential” Cookies

In order to access our site, "essential" cookies are necessary; they are used, for example, to be able to place an order.

If they were not present, you may encounter problems navigating the site and be unable to place an order.

“Essential” cookies also allow https://recifarium.com/ to track its activity.

They can be inserted on your transmitter by https://recifarium.com/ or by its service providers.

7.2.1.2. “Analytical and Personalization” Cookies

“Analytical and personalization” cookies are not mandatory, they will allow us to facilitate your searches, optimize your experience with us, we will be able to better target your expectations as well as adapt our offers and maximize the organization of our site.

7.2.1.3. “Advertising” Cookies

Advertising cookies are displayed in advertising spaces on our website. This helps you improve and optimize your browsing experience by displaying offers and advertisements that are relevant to you.

To do this, “advertising” cookies will target your expectations in real time and offer you advertising content adapted to your desires and current interests, through your recent browsing history on other sites.

This helps us avoid presenting you with advertising content that is of no interest to you. At the same time, Récifarium prefers to present its offers and advertisements to users who will be interested in them.

The advertising content offered may contain cookies issued by Récifarium or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.

7.2.2. Cookies issued by third-party companies

Third parties using cookies on our site use their own privacy policies for this purpose. These cookies are not necessary for the use of our site.

7.2.3. Cookies issued by third-party applications integrated into our site

When you browse our site, we may include computer applications from a third party, in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the “share” or “like” buttons which come from social networks.

These social networks can then use these buttons to identify you even if you did not use them while browsing the site. They can do this if, during your last browsing on the site, you were simultaneously logged in or active on your social network. We have no control over the uses they employ, nor over the data they hold.

To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, through these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.

Privacy policy of the aforementioned social networks, click on the social network of your choice:

Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser, etc.).

They can therefore, with these cookies and during the prescribed period of validity of these, offer advertisements in places made available for third-party advertisements, count the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this they will be able to claim the sums owed to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.

7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.)

Your browser software contains many options that you can adjust to your preferences. This allows you to accept or reject cookies from your browser.

However, if you choose to accept the recording of these cookies on your transmitter, then, when you visit sites or content with cookies present, these will be automatically recorded on your transmitter.

Depending on your preferences, you can choose to activate a reminder asking you whether you accept or refuse cookies before they are potentially saved, or refuse each time this cookie is saved on your issuer.

However, it is important to emphasize that the choices you make during this setting may have a negative impact on the browsing quality of certain websites.

7.4. How to manage the deletion of your cookies?

If you wish to manage the deletion of your cookies, you can delete all or some of the cookies stored on your transmitter. To do this, go to the menu of your browser software.

For example, here are some help links on deleting cookies on the main browsers:

7.5. Useful links regarding cookie management

7.6. Validity of this policy

This Privacy and Cookie Policy is effective as of May 24, 2025 and will remain valid until updated.

Récifarium reserves the right to modify or adapt this policy at any time and without notice, in order to comply with new regulations or for any other reason.